Customer Solutions Specialist, Logistics & Customs

GERLACH is the leading neutral provider of customs services in Europe. With our network of 170 offices in 27 European countries and more than 1000 customs experts, we cover the entire spectrum of customs services, from import, export and transit customs clearance to complex customs solutions, supply chain valuation and customs consulting.

For the Gerlach location in Venlo, we are currently looking for a
Customer Solutions Specialist, Logistics & Customs

Here’s what you’re going to do
The Customer Solutions Specialist is the single point of contact for our multinational customers.
You have an important role in communicating with our customers and our suppliers in different locations. You coordinate the customer’s requests towards the our suppliers and monitor their progress and requests

Main focus areas
Ownership
You take care of the day-to-day coordination of the our activities for the appointed control tower customers.
You monitor the activities and in case of irregularities you take action to resolve those. Your colleagues and managers support you at any time to find the solutions.

Preparing and controlling shipments
You ensure that shipments can be handled correctly as agreed with the customer. You maintain contacts with your customers / local suppliers and other departments, adjust where necessary, inform, advice. You solve bottlenecks and problems constructively, you are the daily first point of contact with the customer.

Communication is key
As mentioned above, you are the key person to communicate with your customers. You are the first point of contact for questions, but also for comments and improvement suggestions. You own a trustful relationship with your customer and develop it.

Administrative tasks
You take care of the daily administration of your customers in the system and you enter bookings, shipments and costs into the system. You support the invoicing team to process all additional (financial) administration and solve issues in consultation with our finance departments.

This is you.
We are looking for the perfect candidate for this position, are you:
– a communicator
– taken responsibilities and ownership of customers and tasks
– you like the challenge and are driven towards solutions
Furthermore, you have at least
* A completed MBO program that is relevant for this field 
* You have experience in logistics, transport and / or customs
* Good communication skills
* Problem solving skills
* Good administrative skills
* Good Knowledge of English in word and writing. Other language skills are very welcome
then you are the perfect candidate.

This is what we offer you
Gerlach is part of DHL Freight and by this enjoys the benefits of the global network. This is a full-time position in day shift for 40 hours a week. Of course, this includes a good salary depending on education and experience. But also with solid benefits, a discount on your medical expenses by means of collective health insurance and we have a good pension scheme and 8% holiday pay.

A very open and helpful team within and outside the department. Within the company we keep an open door policy, flat hierarchies and open communication. Gerlach offers trainings and further development possibilities.

A possibility to work partially from Home is available.

Applying and contacting
We are excited to receive your CV and motivation letter and we are open for your questions. 
Please contact Julia.DeleviWerner@nl.gerlachcs.com

 
For more information about Gerlach visit the website www.gerlachcs.nl